Question 1

What is the delivery time?

Accepted Answer

The delivery time for custom-made curtains is 7-10 working days. The delivery time for custom-made roman blinds is 3 weeks. The delivery time for remaining non-custom-made products is 3-5 working days.

Question 2

What is included when ordering curtain rails?

Accepted Answer

All curtain rails are sold in a complete kit with glides, brackets, end protection and end stop. Screw and plug not included. Explore our curtain accessories here .

Question 3

What is included when ordering curtains?

Accepted Answer

All our curtains are pre-installed and delivered with the correct number of hooks on the backside. So you don't need to buy hooks or for that matter place any. Explore our curtains here .

Question 4

Can I order free curtain samples?

Accepted Answer

Yes, you can order up to 4 free curtain samples. Order samples here .

Question 5

Can I track my order?

Accepted Answer

When your order has been shipped from our atelier, you will receive an email with a tracking link so you can follow your package(s). If you have not yet received this email, please contact purchase@gardinex.com . Attach your order number or order confirmation in your email. Our customer service opening hours are Monday-Friday 9-17 (CET).

Question 6

Is it free delivery?

Accepted Answer

FREE standard delivery worldwide, with a standard delivery time of : Curtains– 7-10 business days Roman blinds – 3 weeks Accessories – 3-5 business days We provide three different delivery options: Access Point (Free) Home Delivery (extra charge) Express 3-5 business days (extra charge)

Question 7

Do you ship my order in multiple packages?

Accepted Answer

If you have ordered rails and curtains, your order may be shipped in multiple packages and could arrive on different dates.

Question 8

Which courier do you use for shipping?

Accepted Answer

Each order is unique and depends on the delivery address and city. We select the courier that is best suited for your delivery at the time of shipping, ensuring a fast, safe, and smooth service.

Question 9

What happens if I don’t collect my package?

Accepted Answer

If your package is not collected within the specified time, it will be returned to us at GARDINEX. Uncollected packages are subject to a fee of 149 SEK, and the return shipping of uncollected packages is charged at 79 SEK.

Question 10

Can I return my custom-made curtains?

Accepted Answer

No right of return or cancellation applies to made-to-measure products. A 14-day return policy applies to accessories or non-custom-made products. Items must be returned in their original, unopened packaging. If you need a return label, please email purchase@gardinex.com. Refunds are issued to the original payment method, excluding return shipping costs.

Question 11

What should I do if my curtains are too short/long?

Accepted Answer

When we process curtains in our atelier, the fabric is measured before sewing, after sewing and after ironing, so that it always matches your specified measurement. However, fabric is a living material that can change due to temperature and humidity etc. If your curtains have a difference of more than 1% from your specified measurement, we offer to send your curtains back so that we can adjust the length and then send them back to you again - completely free of charge.

Question 12

I have received a defect product. What to do?

Accepted Answer

If you have a claim or received a defective product, please send clear photos of the issue to purchase@gardinex.com and include your order number. Our team will review your case and get back to you with a solution as soon as possible.

Question 13

What is the difference between wave and french?

Accepted Answer

Question 14

How long should curtains be?

Accepted Answer

The right length depends on several factors: the mounting method, window placement, ceiling height, and the effect you wish to achieve. With custom-made curtains, every detail – from proportions to fabric fullness and drape – is meticulously considered. Try our simple four-step measuring guide here - that will help you with how to measure the correct length of your new curtains.

Question 15

How do I choose the right curtain style for my home?

Accepted Answer

Choosing the right curtain style depends on the room’s proportions, light levels and interior design. Custom-made curtains ensure the style, fullness and drape are perfectly tailored to the space. Get inspired by our lookbook here .

Question 16

Do floor-length curtains look more luxurious?

Accepted Answer

Yes, floor-length curtains create a more elegant and refined appearance. Custom-made curtains allow the fabric to fall precisely to the floor for a tailored, high-end finish. Get inspired of our lookbook here .

Question 17

Should curtains be ceiling-mounted or wall-mounted?

Accepted Answer

Ceiling-mounted curtains make a room feel taller and more contemporary, while wall-mounted curtains provide a classic look. The choice depends on the desired style and room architecture. Explore our made-to-measure curtains here .

Question 18

Can curtains be used as a design statement?

Accepted Answer

Absolutely. Curtains in premium fabrics, rich textures or bold colors can define a room’s style and act as a central design element rather than just a functional feature. Shop your curtains now .

Question 19

Which curtain style works best in a modern home?

Accepted Answer

A modern curtain style features clean lines, minimalist fabrics, and tailored proportions. Wave curtains or floor-length neutral curtains create a sophisticated, hotel-inspired look. Explore our made-to-measure curtains here .

Question 20

How does curtain length affect a room’s style?

Accepted Answer

The right curtain length creates balance, space, and elegance. Floor-length curtains give a luxurious impression and enhance the room’s architecture, while shorter curtains can break lines and create a more relaxed look. Get inspired here .

Question 21

How do I create a hotel-inspired look with curtains?

Accepted Answer

Hotel-inspired curtains require custom-made measurements, luxurious fabrics, and a perfect drape. Wave or floor-length curtains in premium materials like velvet, linen, or bouclé create an elegant and exclusive atmosphere in any room. Shop your curtains now .

Question 22

Which type of fabric makes curtains look luxurious?

Accepted Answer

Curtains in premium fabrics like velvet , bouclé , or heavyweight linen instantly create a luxurious look. Texture, drape, and material quality are key to achieving elegance and a bespoke, hotel-inspired finish.

Question 23

How do I wash my curtains?

Accepted Answer

30 degrees or dry cleaning is recommended for heavier dirt and stains. For light dirt and stains, we recommend that you treat the specific surface with a wet and white cloth.

Question 24

Do the curtains shrink in the wash?

Accepted Answer

All curtains shrink when they are washed, which is completely normal. Most curtains shrink between 1-2%.

FAQ

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